At Chinese Tone Gym, we want you to be completely satisfied with our AI-powered pronunciation training service. This refund policy outlines the terms and conditions for requesting refunds.
We offer a 7-day satisfaction guarantee for all paid subscriptions. If you're not satisfied with our service, you can request a full refund within 7 days of your initial purchase or subscription renewal.
You're eligible for a refund if: your request is made within 7 days of purchase, you haven't violated our Terms of Service, technical issues prevent you from using core features (we'll try to resolve first), or you experience billing errors or unauthorized charges.
Free tier usage and quota are not eligible for refunds. Refunds are not available for subscriptions older than 7 days or accounts terminated for Terms of Service violations.
Contact our support team at hello@chinesetonegym.com with your account email, purchase date, reason for refund request, and any relevant details. We'll respond within 2-3 business days and process approved refunds within 5-10 business days.
Refunds are processed to your original payment method. Credit card refunds typically take 3-5 business days to appear. Other digital payments usually process within 1-2 business days. Bank transfers may take 5-10 business days depending on your financial institution.
For subscriptions used for part of the billing period, we may offer partial refunds at our discretion based on usage and circumstances. This is evaluated case-by-case.
If you experience technical problems, please contact us first. We'll work to resolve issues before considering refunds. Many problems can be fixed quickly with our support team's assistance.
For refund requests or questions about this policy, email us at hello@chinesetonegym.com. Include your account details and reason for the refund request.