This policy explains how billing and payments work for Chinese Tone Gym's subscription services, including payment methods, billing cycles, and account management.
Chinese Tone Gym operates on a quota-based subscription model with free and paid tiers. Paid subscriptions provide additional features, higher usage quotas, and priority support for our AI pronunciation training service.
We accept major credit cards (Visa, MasterCard, American Express), debit cards, Apple Pay, Google Pay, and other digital payment methods through our secure payment processor. All payments are processed securely with industry-standard encryption.
Subscriptions are billed automatically on a recurring basis (monthly or annually, depending on your plan). Billing occurs on the same date each month/year as your initial subscription. You'll receive email notifications before each billing cycle.
Current pricing is displayed on our pricing page at chinesetonegym.com/pricing. Existing subscribers maintain their current pricing until their next renewal cycle.
Charges appear on your statement as 'Chinese Tone Gym' or our payment processor name. Subscription fees are charged in advance for the upcoming billing period. Additional quota purchases (if available) are charged immediately upon purchase.
If payment fails, we'll retry charging your payment method over several days. You'll receive email notifications about failed payments. After multiple failed attempts, your subscription may be suspended until payment is resolved.
You can cancel your subscription anytime through your account settings or by contacting support. Cancellation takes effect at the end of your current billing cycle. You'll retain access to paid features until the subscription expires.
You can upgrade or downgrade your plan anytime. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle. Contact support for assistance with plan changes.
Applicable taxes (VAT, sales tax, etc.) are calculated based on your billing address and added to your subscription cost. Tax rates may vary by location and are subject to local tax regulations.
If you notice any billing errors or unauthorized charges, contact our support team immediately at hello@chinesetonegym.com. We'll investigate and resolve billing issues promptly, typically within 2-3 business days.
For billing questions, payment issues, or subscription management, contact us at hello@chinesetonegym.com. Include your account email and specific billing concern for faster assistance.